Thursday, November 26, 2015

Shep Hyken - Tools for Amazing Your Customers, Every Time

In this episode, you will…

  • Find out why it’s important to act like you own the place
  • Discover why its better to play up your strengths
  • Understand just how crucial it is to know the value of your customer
  • Learn how to look outside of your industry for customer service inspiration
  • Be challenged to consider how cutting costs can impact your customers’ experience, as well as your employees
  • Hear stories of great customer service legends
  • Discover the link between entrepreneurs and elite athletes